Testimonials at Ames Ford Thetford, Norfolk
What our customers say about us...
Very clear communication. Extremely respectful and informative staff. Everything was upfront and transparent. By far the best place I have ever taken my car to be repaired in nearly 35 years of driving. Absolutely superb.
- Anton C
04-04-2024
The ladies at the front desk are truly a credit to Ames Ford, they are very polite and professional and are always a pleasure to check the car in and out with. The engineer was extremely helpful too. That is why we always recommend and return to Ames. Thank you
- Lisa P
04-04-2024
We went into to ames Ford thetford to look at a motability car, we met with Ian who was really helpful in helping us decide it was the perfect car for us. Ian went above and beyond for us and we were hugely greatful. I highly recommend ames Ford due to Ian and his knowledge, friendliness, professionalism and support
- Fletcher M
04-04-2024
Excellent service and good value. Staff are really helpful and friendly, an appointment time convenient for me was arranged. All issues to do with the car were explained clearly.
- Stephen D
04-04-2024
Brilliant customer service and really friendly team, looked after me and my vehicle and even had a small desk I could work at while the MOT was completed. Will definitely be coming back
- Adrian H
26-02-2024
Good before, during after service as is usual. Pleasant, and professional staff.
- Jeremy L
26-02-2024
I am very happy with my new vehicle from my first entering the premises of Ames Thetford to the delivery of my new vehicle just over one week ago.I am very pleased with the car thus far and i look forward to being a customer of Ames both from now and on into the future.
- William P
26-02-2024
Chris at Thetford ford (Motorbility) was very friendly and professional. One happy customer here I have already recommended my dad and cousin as they are now both interested in the ford focus titanium estate.
- Alex T
08-02-2024
Excellent service and good customer service always kept me up to date with my vehicle polite and also offered a cup of tea as soon as we met
- James L
08-02-2024
Staff interaction was excellent, waiting facilities were very good and everything, timewise, was as promised.
- David ,V
03-01-2024
Easy to get booked in. Called the day before to remind and double check still having the fault sorted. Very friendly and did a great job. Many thanks.
- Kim.L
11-12-2023
Everything went smoothly from start to finish , Chris Fisher even stayed late for me to collect my car & still did a thorough handover...
- Lee.M
11-12-2023
Very satisfied with recent repairs carried out, Many thanks to all concerned especially Kevin, in service dept also Louise and Amanda.
- Ian M
28-11-2023
Happy, friendly and very professional staff. Additionally the fact car was collected from home and returned home on completion together with all the relevant paperwork. Very happy with everything including the unexpected valet clean inside and out. Lovely finish
- Colin B
13-11-2023
The service we received at Ames Thetford was fantastic. The salesman was friendly, professional and extremely knowledgeable.
- Angela B
13-11-2023
It has been a pleasure to be your customer over the past 10 years . I cannot thank Ian who sold us the car , Kevin , Loiuse , Amanda the service team and the all important Techies who have kept it going ever since.
- Bridget G
27-10-2023
Thoroughly painless, order, collection etc. Chris and his colleague provided excellent service as do the service receptionist desk staff do too.
- Nicholas J
26-10-2023
Customers are always so well looked after - By the whole team
- Lynda T
26-10-2023
Excellent service throughout from Start to finish. Fixed fault. Louise and Ian excellent support and super customer service.
- Mark B
26-10-2023
My experience was top rate and I dont think it could be improved unless a free massage was thrown in. Seriously, I was extremely satisfied with the whole experience.
- James F
26-10-2023
Excellent Ian could not have beeen more helpful and made the experince so easy. Thankyou
- Roger D
15-10-2023
Chris is absolutley brilliant a credit to ford and motability
- Michael.W
04-10-2023
Very friendly staff, couldn’t do enough for your needs. Ian Barker was excellent from start to finish.
- Tony J
02-10-2023
Polite & helpful man collected & returned the car & all that I asked to be looked at was attended to plus the car came back having been cleaned. Excellent! 5/5
- Julie M
15-08-2023
Ian and the team at Ames Ford where exceptional, from start to finish the process for buying to collection was 5 star. Very family oriented dealership and post car care has been brilliant too. Would highly recommend to anyone wanting to buy a used/new Ford.
- Anonymous
17-03-2023
Excellent service in purchasing my new Focus ST Line from Ames Ford, Thetford. Sensible pricing and no pushy salesman. Highly recommend them.
- Anonymous
03-11-2022
My experience with Ames Ford was amazing, very professional and friendly staff. I definitely recommend this company to anyone looking to buy a car.
- Gabriela B
01-10-2022
From the moment I contacted Ames ford the staff were really helpful and helped me with every part of buying a car. They made everything so seamless. Especially Brian and Ian. I can’t thank them enough for all they did for me
- Michelle W
09-08-2022
Great service Ian is so helpful would not go any were but Ames to buy a car
- Anonymous
26-07-2022
Great service Ian is so helpful would not go any were but Ames to buy a car
- Anonymous
26-07-2022
Fantastic Service. All staff very helpful! In particular the car salesman who went above and beyond to ensure we went away with what we were looking for. Staff offered a great amount of detail about the vehicle and made the process really enjoyable. We will definitely use Ames Ford again and would recommend to anyone looking to use their service.
- Cobi G
05-11-2020
Great personal one to one service. The whole experience from test drive to purchase went very smoothly, I never felt pressurised or given the hard sell just great personal service. I would highly recommend the company.
- Deborah H
04-11-2020
Very impressed. Very impressed with the service I received compared with another Ford garage I recently visited. The service there was shocking. This, thanks to Ian was first class. He couldn't do enough.
- Alison M
22-10-2020
Professional courteous transaction. We travelled to Thetford from Essex having seen a car we were interested in. We were greeted by an experienced professional who dealt with us from start of test drive through to the purchase. There was no hard sell and the whole transaction was easy and pleasant. We’ve just collected the car which was presented having had a new MOT etc inclusive of a lovely bunch of flowers! Will definitely deal with again
- Robert S
21-10-2020
Very great dealership. Chris was so helpful, it was quick (as we had our 3 uesr old) and he was so useful making sure everything was done and in place. Very happy
- Nicola E
14-10-2020
Ford Kuga 2018 St-Line. Excellent customer service and communication throughout. Good Covid measures in place and no overselling of additional products or pressure. All the information was clear and precise and I was kept informed throughout. Thank you for the whole process and for adding flowers to give to my wife was a nice touch.
- Peter C
13-10-2020
Excellent service Ian the salesman was very helpful kept me informed at all times and went out of his way to ensure vehicle was ready for collection as we were going away
- Stephen B
13-10-2020